ALE Solutions is known as the leader in temporary housing for all kinds of CATs: tornados, wildfires, hurricanes, and more. But did you know our team also handles a variety of disasters that can happen in everyday situations? From a gas leak to a house fire and even busted plumbing, we work with adjusters to handle temporary housing for displaced policyholders when there are unforeseen housing emergencies.
ALE manages and secures temporary housing from the First Notice of Loss to the family’s return to their home. Read below about the different ways we support adjusters in their policyholders’ time of need.
Immediate Hotel Placement and Booking
ALE can secure a convenient, cost-effective hotel accommodation for your policyholder, typically within an hour of the First Notice of Loss. We also manage every part of the hotel stay, including fielding all calls from the policyholder. If the family needs an extension due to delayed repair timelines, an ALE representative will work with the policyholder and reach out to their designated adjuster for approval.
Cost-Effective Property Solutions
For policyholders that need longer-term housing, ALE specializes in locating and negotiating rates for extended stay hotels and rental properties. Extended stay hotels may include a fully equipped kitchen, helping families who are displaced for longer than 30 days save on meals out. They also offer more home-like furnishings than typical hotel rooms. ALE also works with landlords to negotiate short-term leases on properties that match the unique needs of the policyholder.
Accommodate Unique Needs
Upon initial contact with the policyholder, we ask about any special requirements the family may need. We can accommodate first floor hotel rooms, pets, kitchens, and assistance setting up utilities and furniture rentals (upon request).
Adjuster Portal
The MyALE online claims management portal gives adjusters a simple way to submit and manage short term and long-term claims from any device. All of your temporary housing assignments can be managed through an easy-to-use, consolidated dashboard. Adjusters also receive time-sensitive email notifications, access invoices and manage policyholder receipt submissions.
Boots on the Ground Team
In the event of a catastrophic disaster, our “Boots on the Ground” team arrives at an impacted area typically within 24 hours. Our network of partners and our “Boots on the Ground” strategy allows us to quickly secure much-needed properties and hotel rooms in a “first come, first served” environment.
Learn more about ALE Solutions’ disaster response here.
