Policyholders
When the unexpected happens, ALE Solutions manages policyholder’s needs with compassion and expertise.
What We Offer
Streamlined Temporary Housing Solutions
After adjusters refer policyholders to ALE at the first notice of loss, our experienced Relocation Specialists immediately start to find quality housing that fits each family’s needs.
Connect in Minutes
Stay Close To Home
For Every Family Member
From Couch To Coffee Maker
What to Expect
Policyholder Text Messages
Payments to ALE
Securely send payments to ALE Solutions for portions of living expenses that are not covered by your insurance policy. This includes deductibles, rent and utility abatements, security deposits, and other miscellaneous housing expenses.
View Temporary Housing Details
Policyholders can view details of their temporary housing, including room reservations and digital receipt submission, and learn what to expect of the temporary housing process.
Request Hotel or Housing Extension
When repair schedules are delayed, policyholders can request hotel or housing extensions from the app that are sent to their adjuster for approval.
Contact ALE, Hotel or Landlord
Policyholders can communicate with an ALE representative 24/7/365 and contact their hotel or landlord from the app.
What We Offer
MyALE HOME
The industry’s first app designed specifically for displaced homeowners allows policyholders to manage all aspects of their temporary housing stay from their mobile device.
1st
Temporary Housing App
MyALE HOME policyholder app - everything in one place
The MyALE HOME app helps to manage all your claims and contact information in one place, including submitting policyholder receipts for faster reimbursement.
Frequently Asked Questions
When natural disasters or other unexpected events occur, ALE finds quality housing that fits each family’s unique needs. Our Relocation Specialists accommodate pets, disabilities, and other special needs to make sure family members are comfortable. ALE also orders and coordinates the delivery of furniture, housewares, and appliances to the temporary residence, so policyholders can focus on other tasks.
ALE Solutions is committed to providing the optimal property for your unique situation. To accomplish this, we are adept at providing different types of housing on a short-term basis. These are single-family homes, townhomes, apartments, mobile homes, furnished corporate suites, and hotel rooms. All can be provided furnished to suit your needs. ALE Solutions does not own any of the properties we provide. We are focused on securing the most appropriate property for you, typically finding a home similar and close to your damaged residence.
Immediately after we have received a referral from your insurance adjuster requesting housing, we contact you. We quickly locate appropriate housing, negotiate a lease, coordinate the showing of the property, coordinate all paperwork including the move-in & set-up of furniture and housewares, and handle any needs during your temporary stay. ALE can arrange for a short-term hotel stay while you are viewing available property options.
We accommodate domestic pets in most of our placements. Often the landlord or hotel charges a pet fee in the form of a non-refundable deposit. Some breeds may be restricted.
We typically locate properties within one day and make them available for you to view at your convenience. Once a property has been approved by you and your adjuster, we set a move-in date. Furnished corporate suites are usually available for immediate occupancy. Properties that we furnish take several days to prepare. Trailers typically take 7-14 days to deliver, set-up and furnish. While we are arranging for suitable long-term housing, we can arrange for direct billing of hotel charges for room and taxes.
ALE provides a move-in checklist to inspect or report any damaged items. At check-out or move-out, you are ultimately responsible for any damaged items.
